We have a zero tolerance policy for aggressive, rude, or abusive behaviour towards staff, whether in person, by email, or on the phone. Our mental health clinic prioritizes the well-being of our team and patients alike. Behaviour including abusive language, yelling, disrespectful comments, threats, bullying, violence (both physical attacks or threats), intimidation, damaging property, and refusing to leave the property is unacceptable.
Action will be taken when incidents occur. Individuals exhibiting such behaviour will face immediate dismissal from our practice and patient panel, be asked to leave the premises, and may also face prosecution by law enforcement.
RELEASE OF PATIENT RECORDS
We do not accept instructions from a third party to release patient information. The patient must directly instruct us via phone or email from the phone number or email address on file. Once we receive and process requests from patients, their health records will be sent along with an invoice containing payment instructions.
EMAIL COMMUNICATION
Please note that email is not our primary method of communication. If you have time-sensitive questions, we recommend contacting our office directly by phone. Additionally, we do not encourage sharing of medical information via email; any information transmitted this way will not be included in the patient’s official medical record. For reasons of privacy, accuracy, and to ensure continuity of care, we strongly encourage patients to reach out to our Calgary psychiatrist accepting new patients directly by phone to discuss any healthcare needs. Our Calgary psychiatry services aim to provide expert psychiatry services, and we are also a psychiatrist accepting referrals for those in need of specialized mental health care.